Terms of sale
TERMS OF SALE
These terms of sale define the procedure for ordering, payment, delivery, and return or complaints regarding goods offered on our website. The supplier (Seller) of the products offered in the online store stranica.hr (hereinafter referred to as "goods") is APITAL d.o.o., Bjelovar, and the Buyer of the goods is the website visitor who selects at least one product, completes the electronic order form, and sends it to the Seller.
ORDERING
Goods are ordered via an electronic form or by phone. The Buyer must complete a profile with basic information for billing and delivery of the desired products and will be notified via email about the order confirmation.
After selecting a product, you can click on its details to learn more about it and view it more closely. If you want to purchase it, simply click on the shopping cart, and the product will be added to it immediately. In the cart, you can adjust quantities or cancel the purchase. Your cart is visible and accessible at all times, allowing you to continue browsing our store. Once shopping is complete, return to the cart and select "complete order." You will receive a notification about the successful purchase at your email address.
PAYMENT
Payment can be made in the following ways:
- Payment Slip - Bank Transfer - Online Banking
When choosing this payment method, you will receive an order confirmation with all the necessary payment details via email. You can then make the payment using online banking or through your usual payment method, such as at a bank, post office, or similar.
Once payment is received, we will ship the ordered items to you.
- Cash on Delivery
Payment is made at the time of delivery and is paid directly to the delivery person.
COMMUNICATION
Various messages are automatically sent to the user's email address after activities such as registration confirmation, order confirmation, notification of shipment or cancellation, confirmation of card charges, or cancellation of a transaction. It is the user's responsibility to provide accurate and valid email address details. There are no costs for remote communication.
DISPUTE RESOLUTION
As per special European Union regulation effective February 15, 2016, disputes related to online purchases across the EU can be resolved via the ODR platform, accessible here. This means that if you encounter a problem during an online purchase within the EU (e.g., defective product, inability to replace a product, etc.), you can file your complaint in a quicker and simpler way via the provided link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official EU languages.
